1. How long does it take to receive my order?
For digital products, you will receive your purchase within minutes of completing the order. Physical products will be shipped within three to five business days after purchase, depending on supplies and customization options.
2. Can I return a physical item?
Yes, you can return a physical item within 30 days of receiving it. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags when applicable, and in its original packaging. Please note that we do not accept returns for digital products, including eBooks and audiobooks.
3. How do I request a return?
To start a return, please contact us at firstname.lastname@example.org. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back without first requesting a return will not be accepted.
4. What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please contact us immediately. We will evaluate the issue and make it right.
5. Can I exchange an item?
Yes, you can exchange certain physical items. The fastest way to ensure you get what you want is to contact us at email@example.com to return the item you have. Once the return is accepted and refund issued, make a separate purchase for the new item.
6. Are there any items that cannot be returned?
Yes, there are certain types of items that cannot be returned. These include perishable goods, custom products, digital products such as eBooks and audiobooks, personal care goods, hazardous materials, flammable liquids, gases, and gift cards. If you have any questions or concerns about a specific item, please get in touch with us.
7. What is the refund process?
Once we receive and inspect your return, we will notify you if the refund is approved or not. If approved, the refund will be automatically issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
8. What if I haven't received my refund?
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at firstname.lastname@example.org.
9. Is there a cooling off period for European Union customers?
Yes, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order of physical products within 14 days, for any reason and without justification. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
10. How can I contact LeeDawna Books?
You can contact us at email@example.com. We are here to assist you with any questions or concerns you may have.